At The Nerds Solution, we strive to provide high-quality digital services and ensure customer satisfaction.
Due to the nature of digital services, refunds are handled under the following conditions:
1. Project-Based Services
If a project has not yet started, a full refund may be issued upon request.
If work has already begun, refunds may be issued partially depending on the amount of work completed.
2. Monthly Services (Marketing / Management)
Monthly services such as SEO, Email Marketing, or Social Media Management are billed in advance.
Once the service period has started, refunds are generally not available for that billing cycle.
3. Client Responsibilities
Clients are responsible for providing accurate information, materials, and timely feedback required for project completion.
4. Service Issues
If a client experiences issues with the delivered service, they should contact our support team so we can review and resolve the matter.
Refund requests must be submitted by contacting our support team through our official contact email listed on the website.